免费 Firebase 支持服务的范围
使用集合让一切井井有条
根据您的偏好保存内容并对其进行分类。
Firebase 支持团队可以帮助您完成许多任务,例如解决结算和账号问题。
不过,有些问题不在服务范围内,例如帮助您编写或调试代码,或咨询请求。如果您有这类问题,我们推荐您向 Stack Overflow、Slack 和 Google 群组上的热心社区成员求助。
以下简要介绍了 Firebase 支持团队可以帮助您解决哪些类型的问题,以及我们无法帮助您解决哪些问题。
Firebase 支持团队可以帮助您完成的任务 |
Firebase 支持团队无法帮助您完成的任务 |
账号管理 |
深入协助设计应用 |
结算和配额 |
与第三方库集成 |
Firebase 技术问题 |
与 Firebase 无关的 Google 服务 |
功能请求和错误报告 |
销售请求和调查问卷 |
服务中断(参见我们的状态信息中心) |
解读服务条款 |
下面,您可以找到有关这些类型任务的更详细说明,以及一些示例,以帮助您更好地了解 Firebase 支持团队是否可以帮助您解决问题。
我们可以帮助处理的事务
账号管理
示例事务/问题:
- 无法访问账号。例如,您不知道管理着某个项目的账号的凭据。
- 无法访问项目。例如,某员工离开公司而没有移交所有权。
- 恢复或删除账号。
结算和配额
示例事务/问题:
- 关于特定产品结算方式的问题。
请注意,我们无权访问任何类型的交易日志,也无法手动分析您的项目的使用情况。
- 确定是否已达到配额限制。
- 有关配额如何执行的问题。
- 在发生软件错误、欺诈或滥用的情况下撤消扣款。
Firebase 技术问题
示例事务/问题:
- “Firebase 能否实现 <特定用例>?”我们可以为您提供建议,但无法提供详细的代码。
- 关于某个方法或功能未按文档/预期运行的问题。
如果您有可靠的示例来展示存在的问题,我们将能够为您提供帮助。
- 关于如何使用 API 完成非常具体的 Firebase 相关任务的问题。请附上您迄今为止尝试过的步骤,以及重现问题的最少步骤。另外,您也可以引用现有示例来将其与咨询请求相区分。
- 有关如何针对特定的 Firebase 产品为您的应用优化使用量(如存储空间或带宽)的建议。
功能请求和错误报告
示例事务/问题:
- 可重现错误(或足够详细)的错误报告,证明某个行为与我们的公开文档说明相矛盾。
- 我们会欣然接受所有功能请求,并且非常乐于聆听您的心声!
Firebase 运行状况
示例工作/问题:
- “Firebase 宕机了吗?”我们会仔细检查内部监控工具,对服务执行合理的完整性测试,然后提供是或否的答案。
- “Firebase 服务 X 似乎宕机了/运行缓慢/无响应”。如果我们能够重现问题,或者有令人信服的证据表明这不只是一个应用错误或客户端连接问题,我们会排查这些问题。
语言支持
- 我们以英语提供全部支持服务。
- 非英语支持服务有限,且不含对问题排查请求的响应。
- 我们建议您以英语分享屏幕截图。
我们无法帮助处理的事务
与第三方库集成
我们不支持对任何非 Firebase 产品的相关问题进行排查或调试,其中包括 Firebase 与其他产品之间的集成。如果不确定您的问题是否与其他产品有关,您可以检查当您从环境中移除非 Firebase 产品时问题是否仍然会出现。如果可以在不使用第三方工具的情况下重现问题,我们很乐意帮助您排查问题。否则,我们可能会因不具备相关专业知识而让问题变得更糟。您最好通过我们的社区渠道咨询这种性质的问题。
与 Firebase 无关的 Google 服务
我们不为 Android 或 Apple 平台(我们会帮助解决这些平台上与 Firebase 相关的问题)、Google Cloud产品、Google Ads、Gmail 或 JavaScript、异步编程、Unity 设置或任何其他与 Firebase 功能无直接关系的问题提供设置或编码支持。您可以尝试在我们的社区渠道中提问。
如果您对 Google Cloud 产品有疑问,请访问 Google Cloud 支持页面。
一般咨询服务
我们不设计或构建应用,也不提供一般咨询服务。请查看我们的社区渠道。
销售请求与探索性的讨论
我们无法安排电话和会议,也无法生成 RFP 或回答大量的问题。我们正在努力开发更好的工具以支持企业需求,但目前 Firebase 完全是自助服务。
如未另行说明,那么本页面中的内容已根据知识共享署名 4.0 许可获得了许可,并且代码示例已根据 Apache 2.0 许可获得了许可。有关详情,请参阅 Google 开发者网站政策。Java 是 Oracle 和/或其关联公司的注册商标。
最后更新时间 (UTC):2025-07-24。
[null,null,["最后更新时间 (UTC):2025-07-24。"],[],[],null,["| Support for Firebase products is now available through the Google Cloud support console. It includes target response times from 15 minutes, technical account management for the enterprise tier, and much more. \n| To learn more, see the [Google Cloud support page](https://cloud.google.com/support/) and [Firebase Support guide](https://cloud.google.com/terms/tssg/firebase).\n\nThe Firebase Support team can help you with many tasks, such as resolving\nbilling and account issues.\n\nHowever, some questions are out of scope, like helping you write or debug code\nor consulting requests. If that's what you need, we recommend our awesome\ncommunities on Stack Overflow, Slack, and Google Groups.\n\nHere's a summary of the types of tasks Firebase Support can help with, and also\nthe ones we can't.\n\n| Tasks that Firebase Support can help with | Tasks that Firebase Support can't help with |\n|--------------------------------------------------------------------|---------------------------------------------|\n| Account management | In-depth assistance designing apps |\n| Billing and quotas | Integrating with third party libraries |\n| Technical questions about Firebase | Google services outside of Firebase |\n| Feature requests and bug reports | Sales requests and questionnaires |\n| Outages (see our [status dashboard](//status.firebase.google.com)) | Interpreting the [Terms of Service](/terms) |\n\nBelow, you'll find more detailed explanations of these types of tasks and some\nexamples to help you better understand if your question is something that the\nFirebase Support team can assist you with.\n\nTasks we can help with\n\nAccount management\n\nExample tasks/questions:\n\n- Trouble accessing account. For example, you don't know the credentials for an account that manages a project.\n- Trouble accessing project. For example, an employee left the company without transferring ownership.\n- Restoring or deleting accounts.\n\nBilling and quotas\n\nExample tasks/questions:\n\n- Questions about how billing works for specific products. *Note that we do not have access to any kind of transactional logs and* *cannot provide manual analysis of your project's usage.*\n- Determining if a quota is being reached.\n- Questions about how quotas are enforced.\n- Reversing charges in cases of software bugs, fraud, or abuse.\n\nTechnical questions about Firebase\n\nExample tasks/questions:\n\n- \"Can Firebase do \\\u003c*specific use case*\\\u003e?\" We can give you advice, but not detailed code.\n- Questions about a method or feature that isn't working as documented/expected. We can help if you have a reliable example that shows the problem.\n- Questions about how to accomplish very specific Firebase-related tasks using the API. It's helpful to include what you've tried so far and minimal steps to reproduce. Also, you can cite existing examples to help differentiate this from consulting requests.\n- Advice on optimizing your app's usage, such as storage space or bandwidth, for specific Firebase products.\n\nFeature requests \\& bug reports\n\nExample tasks/questions:\n\n- Reproducible (or reasonably detailed) bug reports that demonstrate a behavior which contradicts our public documentation.\n- All feature requests are gladly accepted. We love hearing from you!\n\nFirebase health\n\nExample tasks/questions:\n\n- \"Is Firebase down?\" We will double-check our internal monitoring tools, perform a reasonable sanity test on the service, and provide a yes or no answer.\n- \"Firebase service X appears to be down/slow/unresponsive.\" We will troubleshoot these if we can reproduce or there is compelling evidence that it is not just an application bug or client connectivity issue.\n\nLanguage support\n\n- We provide full support in English.\n- Non-English cases have limited support and exclude troubleshooting requests.\n- We recommend sharing screenshots in English.\n\nTasks we can't help with\n\nIntegrating with third party libraries\n\nWe do not support troubleshooting or debugging of problems related to any\nproduct other than Firebase. This includes integrations between Firebase and\nother products. One thing to check would be if it still occurs when you remove\nthe non-Firebase products from the picture. If a problem can be reproduced\nwithout third party tools, we are happy to help troubleshoot. If not, we\nprobably don't have the expertise to help and will likely just make things\nworse. Questions of this nature are best directed to our community channels.\n\nGoogle Services outside of Firebase\n\nWe don't provide setup or coding support for Android or Apple platforms (we will\nhelp with Firebase-specific questions on these platforms), Google Cloud\nproducts, Ads, Gmail, or general help with JavaScript, Asynchronous programming,\nUnity setup, or any other question that's not directly related to Firebase\nfunctionality. You can try asking in our community channels.\n\nIf you have a Google Cloud product questions, please visit the\n[Google Cloud Support Page](//cloud.google.com/support/).\n\nGeneral consulting services\n\nWe do not design or architect apps. We also do not provide general consulting\nservices. Please check out our [community channels](/support).\n\nSales requests and exploratory discussions\n\nWe cannot set up phone calls, meetings, generate RFPs or answer large lists of\nquestions. We're working on better tooling for supporting enterprise needs, but\nfor now, Firebase is entirely self-service."]]